Terms & Conditions of Service

In this Agreement, the following terms have specific operational and legal meanings:

• “Air Waybill (AWB)”:The non-negotiable transport document issued by an air carrier or the Company covering carriage of goods by air.
• “Bill of Lading (B/L)”:The ocean transport document covering sea freight movement and container manifest details.
• “Chargeable Weight”:The higher numerical value between gross scale weight (in kilograms) and volumetric weight (dimensional cubic calculation).
• “CBM”:Cubic Meter (m³), calculated as Length (m) × Width (m) × Height (m), representing cargo volume for ocean freight.
• “Buy-For-Me”:The assisted procurement service whereby KeySource purchases products on behalf of the customer from third-party global merchants.
• “Dangerous Goods (DG)”:Articles or substances capable of posing risk to health, safety, property, or the environment, governed by ICAO, IATA, and IMO regulations.
• “ICUMS”:The Integrated Customs Management System administered by the Ghana Revenue Authority (GRA) Customs Division.
• “Demurrage”:Storage, holding, and warehousing fees assessed when cargo remains uncollected past the granted free storage window.

To utilize the Service, you must register an account and provide accurate, truthful personal and corporate documentation. Commercial importers must provide their official business registration details, Tax Identification Number (TIN), and authorized representative credentials.

You are solely responsible for maintaining the confidentiality of your account credentials. You agree to notify KeySource Logistics immediately of any unauthorized access or security breach.

When utilizing our “Buy-For-Me” procurement service, KeySource Logistics acts strictly as an assisted purchasing agent between the Customer and third-party merchants (including but not limited to 1688.com, Taobao, Alibaba, Made-in-China, Amazon, and Turkish suppliers).

In compliance with the International Air Transport Association (IATA) and commercial airline cargo billing mandates, air freight charges are calculated strictly on Chargeable Weight.

Example: A parcel weighing 3 kg with dimensions 50 cm × 40 cm × 30 cm has a volumetric weight of (50 × 40 × 30) / 6000 = 10 kg. Billing will be based on 10 kg, not 3 kg, because bulky low-density cargo occupies essential aircraft cargo bay volume.

The Company reserves the right to re-weigh and laser-scan all packages at origin warehouses and upon arrival at our Accra Kotoka Air Cargo handling facility.

Ocean freight services (Less than Container Load - LCL, and Full Container Load - FCL) are billed primarily on volume measured in Cubic Meters (CBM).

• CBM Calculation: Volume is determined by multiplying Length (m) × Width (m) × Height (m). A carton measuring 1.0 m × 1.0 m × 1.0 m equals exactly 1.0 CBM.
• Minimum Volume Threshold: LCL groupage consignments are subject to a minimum billing threshold of 0.1 CBM per consignment.
• Heavy Cargo (W/M Rule): Where the weight of sea cargo exceeds 500 kg per 1 CBM (Weight/Measurement rule), freight may be converted to weight-based equivalent billing at prevailing shipping line tariff schedules.
• Container Demurrage: Full Container Load (FCL) clients are subject to shipping line demurrage and detention tariffs once free container days at Tema Port expire.

The Customer warrants that all goods tendered for transport are securely and professionally packaged to withstand the mechanical shocks, vibrations, atmospheric pressure shifts, and container stacking inherent to international intermodal freight.

Shipping Marks: Each box must be clearly and indelibly labeled with your assigned unique Client Shipping Mark (e.g. KSL-ACC-[Name]). Packages arriving at overseas consolidation centers without an identifiable shipping mark are subject to quarantine, tracing delays, and storage surcharges.

In accordance with international civil aviation conventions (ICAO/IATA), the International Maritime Dangerous Goods (IMDG) Code, and Ghanaian criminal law, the following items are strictly prohibited from entry into our freight network:

Legal Action: Any party tendering prohibited cargo will face immediate cargo seizure, reporting to the Ghana Revenue Authority (Customs Division) and the Ghana Police Service, and total civil liability for all resulting airline fines, vessel detentions, and cleanup costs.

All import declarations into Ghana are filed under the Customs Act, 2015 (Act 891) via the Integrated Customs Management System (ICUMS).

• Customer Warranties: The Customer warrants that all commercial invoices, packing lists, HS Code classifications, and declared values submitted for customs clearance are true, complete, and accurate.
• Door-to-Door / DDP Consolidations: For consolidated air and ocean groupage shipped under “All-Inclusive Door-to-Door” terms, standard customs clearance and basic import duties are bundled into the quoted freight rate.
• Commercial DDU Cargo & Re-Assessments: Where shipments are processed under formal commercial entry, the Customer is solely responsible for paying all assessed statutory customs duties, Import VAT, NHIL, GETFund, COVID-19 Health Levy, and ECOWAS trade levies. Any penalties or tariff re-assessments resulting from misclassification by the shipper will be charged to the Customer.
• Statutory Agency Permits: Goods subject to regulatory inspection by statutory bodies—such as the Food and Drugs Authority (FDA), Ghana Standards Authority (GSA), Environmental Protection Agency (EPA), or National Communications Authority (NCA)—must obtain official clearance permits at the Customer's expense.

To maintain fluid freight circulation through our logistics hubs, the following storage windows and demurrage fee structures apply:

All freight, customs handling, insurance, and procurement fees are payable in accordance with the invoiced terms.

• Pre-Release Settlement: 100% of all shipping charges, clearance costs, and delivery fees must be settled in full prior to cargo release, warehouse dispatch, or delivery handover.
• Currency & Payment Channels: Invoices are rendered in Ghana Cedis (GH₵) or USD and may be paid via Paystack (Visa, Mastercard, Mobile Money - MTN MoMo, Telecel Cash, AT Money) or approved direct bank transfer.
• Foreign Exchange Spreads: Where international tariffs are quoted in foreign currency, conversion to Ghana Cedis is pegged to current commercial banking exchange rates with applicable interbank foreign exchange clearing spreads.
• Payment Finality: Once a payment is confirmed and cargo dispatch or supplier procurement has been executed, payments are non-refundable. Chargeback fraud or unauthorized payment reversals constitute criminal offenses under Ghanaian banking law.

In accordance with common law and standard international freight forwarding practices, KeySource Logistics holds a general and specific possessory lienover all goods, documents, bills of lading, and property of the Customer currently or subsequently in the Company's physical custody.

This lien secures payment of all sums currently due or previously accrued on any prior transaction, including unpaid freight, customs duties, warehousing fees, demurrage, and legal collection costs. KeySource Logistics is entitled to withhold release of any shipment—even if that specific shipment has been paid for—until all outstanding debts on other historical consignments are satisfied in full.

Upon arrival at our destination sorting hubs, consignments may be collected in person or delivered to the customer's registered physical address.

• Hub Self-Pickup: The collecting party must present their valid identity card (Ghana Card / Passport) matching the Consignee name or provide the verified 6-digit release OTP sent to the registered recipient phone number.
• Authorized Third-Party Collection: If an agent or courier is designated to collect cargo on your behalf, written authorization specifying the collector's full name, phone number, and ID details must be submitted in advance.
• Last-Mile Doorstep Delivery: Delivery across Greater Accra, Tema, Kumasi, Takoradi, and regional centers is executed via KeySource logistics dispatch or vetted courier partners. Delivery is completed when cargo is handed over at the designated delivery address.

International carriage of goods involves multiple independent airlines, shipping lines, port authorities, and terminal handlers. As such, the Company's liability is strictly governed by international conventions and these Terms:

In the rare event of cargo damage, missing pieces, or shortages, strict formal claims procedures must be followed:

1. 48-Hour Notice Window: Notice of any claim, carton damage, or piece shortage must be submitted in writing to [email protected] or via our customer support portal within 48 hours of parcel collection or doorstep delivery. Failure to give notice within 48 hours constitutes prima facie evidence that goods were delivered complete and in good order.
2. Mandatory Evidentiary Documentation: All claims must be accompanied by:
   • Clear, unedited photographs of the outer carton, showing the original shipping mark and carrier label.
   • Unboxing video demonstrating initial package opening and internal item state.
   • Copy of the signed delivery note or parcel receipt.
   • Original commercial supplier purchase invoice verifying cost price.
3. Preservation of Packing Materials: All original cartons, internal cushioning, and strapping must be retained for physical inspection by our surveyors until the claim is closed.
4. Prerequisite Settlement: No claim will be processed, evaluated, or paid if the Customer has unpaid freight balances or outstanding debts on any account.

All transit durations, estimated times of departure (ETD), and estimated times of arrival (ETA) provided on our website, tracking portals, or quotations are commercial estimates and do not constitute guaranteed arrival deadlines.

KeySource Logistics shall not be held liable for any delay, non-performance, or failure to fulfill obligations where such failure arises from circumstances beyond our reasonable control (“Force Majeure”). This includes, without limitation: airline flight cancellations, mechanical aircraft diversions, ocean carrier blank sailings, vessel container roll-overs, port congestion at Tema or transshipment hubs, customs strikes, labor disputes, ICUMS network downtime, severe meteorological conditions, typhoons, war, acts of terrorism, civil unrest, piracy, pandemics, epidemics, quarantine lockdowns, or government interdictions.

This Agreement and all contracts for freight, procurement, and clearing services shall be governed by, construed, and enforced in accordance with the laws of the Republic of Ghana.

KeySource Logistics reserves the right to modify, amend, or update these Terms of Service at any time to reflect changing international aviation, maritime, or customs regulatory standards. Updates will take effect upon posting to the website. Continued use of our logistics network following any update constitutes formal acceptance of the revised Terms.